Welcome to Hatch Help Center

Learn how to use all features of the Hatch platform. Click on any feature below or use the sidebar navigation to explore detailed guides.

Map View

Discover location-based content

Social Feed

Share and explore community posts

Messages

Chat with friends and groups

Market Hub

Create and manage listings

E-Commerce

Buy and sell products

Gaming

Play interactive games

Getting Started

Creating Your Account

  1. Open the Hatch app
  2. Tap "Create Account" on the welcome screen
  3. Select a profile photo from your gallery
  4. Choose a unique username
  5. Enter your email address
  6. Create a secure password
  7. Accept the privacy policy
  8. Complete your profile

Screenshot: Account Creation Screen

Map View - Discover Nearby Content

What is Map View?

Map View is your gateway to discovering location-based content around you. It shows businesses, events, real estate, games, and more on an interactive map.

Screenshot: Map View Interface

Navigating the Map

  • Pan: Drag with your finger to move around
  • Zoom: Pinch to zoom in/out
  • Rotate: Two-finger rotation gesture
  • My Location: Tap the GPS icon to center on your location

Search Bar

The search bar at the top allows you to:

  • Search for specific locations or addresses
  • Find businesses by name
  • Use voice search (microphone icon)
Icon Type Description
Puzzles Word games and jigsaw puzzles at this location
Events Local events and gatherings
Vacancies Job postings and career opportunities
Real Estate Properties for sale or rent
Accommodation Hotels, lodges, and rentals
Announcements Community announcements and notices
Live Events Currently streaming live events
DJ Sessions Live DJ music streaming (pulsing icon)

How to Filter Content

  1. Tap the filter icon (funnel symbol) on the map
  2. The filter panel slides up from the bottom
  3. Select the type of content you want to see
  4. Adjust the distance radius slider
  5. Optional: Set price range (min/max)
  6. Tap "Apply Filters"
  7. Map updates to show only matching markers
Pro Tip: Use filters to find specific opportunities like "Vacancies within 10km paying $3000-$5000" or "Real Estate within 20km priced $100k-$300k"

What is Live DJ?

Live DJ allows users to broadcast music from their location in real-time.

As a DJ (Broadcaster):

  1. Tap the DJ button on the map
  2. Grant microphone permission
  3. Start streaming
  4. See live listener count
  5. Stop session when finished

As a Listener:

  1. Look for pulsing headphone markers on the map
  2. Tap the marker
  3. DJ profile and stream opens
  4. Audio plays automatically
  5. See how many others are listening

Screenshot: DJ Live Streaming Interface

Messages & Chat

Overview

Hatch Messages provides comprehensive communication tools including text, voice notes, images, videos, and more.

Screenshot: Messages Hub

One-on-One Chat

  1. Tap the "+" button in Messages
  2. Select a contact from your list
  3. Chat opens immediately
  4. Start typing or send media

Group Chat

  1. Tap the "+" button
  2. Select "New Group"
  3. Choose multiple contacts (minimum 2 others)
  4. Tap "Next"
  5. Enter group name
  6. Optional: Add group icon
  7. Tap "Create Group"

Recording Voice Notes

Voice notes let you send audio messages instead of typing.

Method 1: Tap & Hold

  1. Tap and hold the microphone icon
  2. Recording starts immediately
  3. See waveform animation while recording
  4. Slide up to lock (continue without holding)
  5. Release to send
  6. Slide left to cancel

Method 2: Recording Interface

  1. Tap microphone icon once
  2. Recording page opens
  3. Tap red record button
  4. Speak your message
  5. Tap stop when finished
  6. Preview playback
  7. Send or re-record

Playing Voice Notes

  • Play: Tap the play button
  • Speed: Tap speed button (1x → 1.5x → 2x)
  • Seek: Tap anywhere on waveform to jump
  • Duration: Shows current time and total length

Screenshot: Voice Note Recording & Playback

5 Reaction Types

  • 👍 Like: General approval or agreement
  • ❤️ Love: Strong positive emotion
  • 😮 Wow: Surprise or amazement
  • 😢 Sad: Sympathy or sadness
  • 😠 Angry: Frustration or disagreement

How to React

  1. Long-press any message
  2. Reaction picker appears at top
  3. Slide finger to desired reaction
  4. Release to apply
  5. Reaction appears below message

Quick Like

Tap the heart icon once to quickly add a "Like" reaction.

Replying to Messages

  1. Long-press the message you want to reply to
  2. Tap "Reply" option
  3. Quoted message appears above input field
  4. Type your reply
  5. Tap send
  6. Reply shows with quoted text above it

Forwarding Messages

  1. Long-press message to forward
  2. Tap "Forward"
  3. Select destination chat(s)
  4. Optional: Add a comment
  5. Tap "Forward"
  6. Message copies to selected chats

Images

  1. Tap camera/gallery icon in chat
  2. Select "Gallery" or "Camera"
  3. Choose up to 10 images
  4. Images appear as thumbnails
  5. Reorder by dragging if needed
  6. Optional: Add caption
  7. Tap send

Videos

  1. Tap camera icon → select "Video"
  2. Choose video from gallery or record new
  3. Trim if needed (max 2 minutes)
  4. Add caption
  5. Tap send

What are One-Time Offers?

OTO allows businesses to send time-limited promotional offers directly in chats.

Creating an Offer (Business Users):

  1. Open chat with customer
  2. Tap attachment menu
  3. Select "Send Offer"
  4. Fill in offer details:
    • Offer title
    • Description
    • Original price
    • Discounted price
    • Expiry time (hours/days)
    • Terms & conditions
  5. Tap "Send Offer"

Accepting an Offer (Customers):

  1. Receive notification of new offer
  2. View offer card in chat
  3. See countdown timer
  4. Tap "View Details" to read terms
  5. Tap "Accept Offer"
  6. Confirm acceptance
  7. Receive redemption code
Important: Offers expire after the set time or when accepted. They can only be used once!

Market Hub - Create & Manage Listings

What is Market Hub?

Market Hub is your central location for creating all types of business listings, events, games, and content on Hatch.

Screenshot: Market Hub Interface

  1. Open the app and go to Map View
  2. Tap the floating "+" button (bottom right)
  3. Market Hub opens showing all creation options
Type Description Use Case
Products/Services Create an online store Selling physical/digital products
Real Estate List properties Selling or renting property
Accommodation List lodging Hotels, B&Bs, vacation rentals
Events Create events Gatherings, conferences, parties
Vacancies Post jobs Hiring employees or contractors
Puzzles Create games Entertainment, education
Treasure Hunts Location games Tourism, team building
Trivia Quiz games Knowledge testing, fun
Rewards Promotional offers Coupons, discounts
Announcements Community notices Local information sharing

General Steps (applies to most listing types):

  1. Open Market Hub
  2. Select listing type (e.g., "Products/Services")
  3. Fill in basic information:
    • Title/Name
    • Description
    • Category
  4. Upload images (up to 10)
  5. Set location on map
  6. Add pricing information
  7. Review preview
  8. Tap "Publish"
  9. Your listing appears on the map!

E-Commerce - Buy & Sell

Overview

Hatch's e-commerce features allow you to create online stores, sell products, and shop from local businesses.

Step-by-Step Store Creation:

  1. Open Market Hub → Select "Products/Services"
  2. Store Profile:
    • Enter store name
    • Upload store logo
    • Write store description
    • Select store category
    • Add contact information
  3. Set Location:
    • Tap "Set Location"
    • Map opens
    • Search address or drop pin
    • Confirm location
  4. Add Products:
    • Tap "Add Product"
    • Enter product name
    • Set price
    • Add description
    • Upload product images
    • Set stock quantity
    • Add variants (size, color) if needed
    • Save product
  5. Configure Settings:
    • Set tax percentage
    • Configure delivery options
    • Set payment methods
  6. Preview your store
  7. Tap "Publish Store"

Screenshot: Store Creation Interface

Finding Stores:

  1. Go to Map View
  2. Look for store markers (shop icon)
  3. Tap marker to view store preview
  4. Tap "View Products" to enter store

Browsing Products:

  • Scroll through product grid
  • Use search bar to find specific items
  • Filter by category
  • Sort by price, popularity, or newest
  • Tap product card to view details

Adding to Cart:

  1. View product details
  2. Select variant (if applicable)
  3. Choose quantity using +/- buttons
  4. Tap "Add to Cart"
  5. Cart icon shows item count

Checkout Process:

  1. Tap cart icon
  2. Review items in cart
  3. Adjust quantities or remove items
  4. Tap "Proceed to Checkout"
  5. Enter delivery information
  6. Select payment method
  7. Review order summary
  8. Accept terms
  9. Tap "Place Order"
  10. Order confirmation appears
  11. Receive order number and receipt

Viewing Orders:

  1. Go to Profile → Posts tab
  2. Find your store
  3. Tap "Manage Store"
  4. Select "Orders" section

Order Statuses:

  • Pending: New order, awaiting processing
  • Processing: Order being prepared
  • Shipped: Order dispatched for delivery
  • Completed: Order delivered successfully
  • Cancelled: Order cancelled by customer or seller

Processing an Order:

  1. Tap on pending order
  2. View order details
  3. Contact customer if needed
  4. Mark as "Processing"
  5. Prepare order
  6. Mark as "Shipped" with tracking info
  7. After delivery, mark as "Completed"

Gaming Features

Interactive Games on Hatch

Hatch includes several location-based and interactive games for entertainment, education, and engagement.

What are Treasure Hunts?

GPS-based scavenger hunt games where players physically travel to locations to find "treasures" (checkpoints).

Creating a Treasure Hunt:

  1. Open Market Hub → Select "Treasure Hunt"
  2. Enter hunt details:
    • Hunt name
    • Description/story
    • Difficulty level
    • Estimated time
  3. Add Checkpoints:
    • Tap "Add Checkpoint"
    • Select location on map
    • Write clue/riddle
    • Set correct answer/code
    • Set radius (proximity required)
    • Assign points
    • Repeat for 3-20 checkpoints
  4. Define hunt area boundary
  5. Optional: Set rewards for completion
  6. Preview hunt route
  7. Publish hunt

Playing a Treasure Hunt:

  1. Find treasure hunt on map or in game library
  2. Tap to view details
  3. Tap "Start Hunt"
  4. First clue displays
  5. Navigate to location using clue
  6. When near checkpoint (within radius):
    • Notification triggers
    • Tap "I'm Here"
    • Enter answer/code
    • If correct → Next clue reveals
    • If incorrect → Try again or use hint
  7. Continue through all checkpoints
  8. Complete final checkpoint
  9. View completion screen with:
    • Total time
    • Final score
    • Leaderboard rank
    • Rewards (if any)

Screenshot: Treasure Hunt Interface

What is Trivia?

Quiz games with multiple-choice questions, timers, and leaderboards.

Creating a Trivia Quiz:

  1. Open Market Hub → Select "Trivia"
  2. Enter quiz details:
    • Quiz title
    • Category
    • Difficulty level
    • Time per question
  3. Add Questions:
    • Tap "Add Question"
    • Enter question text
    • Add 4 answer options (A, B, C, D)
    • Mark correct answer
    • Optional: Add explanation
    • Set points (default 10)
    • Repeat for 5-50 questions
  4. Configure settings:
    • Randomize questions: Yes/No
    • Show answers after each: Yes/No
    • Allow retry: Yes/No
  5. Optional: Set location requirement
  6. Preview quiz
  7. Publish

Playing Trivia:

  1. Find trivia game on map or in game library
  2. View details and rules
  3. Tap "Start Quiz"
  4. Countdown: 3...2...1...Go!
  5. For each question:
    • Read question
    • Watch timer count down
    • Tap answer choice
    • See if correct (if immediate feedback enabled)
    • Advance to next question
  6. Complete all questions
  7. View results:
    • Final score
    • Percentage correct
    • Time taken
    • Leaderboard position
  8. Review answers
  9. Share score

Types of Puzzles:

  • Word Puzzles: Find words in a letter grid
  • Jigsaw Puzzles: Piece together images

Creating a Word Puzzle:

  1. Open Market Hub → Select "Puzzles"
  2. Choose "Word Search"
  3. Set grid size (10x10, 15x15, 20x20)
  4. Enter words to hide (5-20 words)
  5. Set difficulty (Easy/Medium/Hard)
  6. Choose location on map
  7. Preview generated puzzle
  8. Publish

Creating a Jigsaw Puzzle:

  1. Open Market Hub → Select "Puzzles"
  2. Choose "Jigsaw"
  3. Upload an image
  4. Set difficulty (number of pieces: 9, 16, 25, 36, etc.)
  5. Choose location on map
  6. Preview puzzle
  7. Publish

Playing Puzzles:

Word Search:

  1. View word list on side
  2. Scan grid for words
  3. Swipe from first to last letter of word
  4. Found word highlights and crosses off list
  5. Continue until all words found
  6. Timer shows completion time

Jigsaw:

  1. Pieces scattered at bottom
  2. Drag piece to correct position
  3. Piece snaps when in right place
  4. Continue until image complete
  5. Completion animation plays

Video Calling & Live Streaming

Real-Time Communication

Hatch uses WebRTC technology for high-quality video calls and live streaming.

Starting a Video Call:

  1. Open Messages
  2. Go to a chat conversation
  3. Tap video call icon (camera) at top
  4. Or tap phone icon → Select "Video Call"
  5. Call initiates
  6. Recipient receives call notification

During the Call:

  • Mute Audio: Tap microphone icon
  • Turn Off Video: Tap camera icon
  • Flip Camera: Tap flip icon (front/back)
  • Speaker/Earpiece: Tap speaker icon
  • End Call: Tap red phone icon

Starting a Broadcast:

  1. Go to Profile or Market Hub
  2. Tap "Go Live" or "Start Broadcast"
  3. Grant camera and microphone permissions
  4. Enter broadcast title
  5. Optional: Add description
  6. Choose privacy (Public/Followers/Circle)
  7. Tap "Start Broadcasting"
  8. You're live!

Broadcast Controls:

  • View real-time viewer count
  • See live comments scrolling
  • Flip camera
  • Mute/unmute microphone
  • End broadcast

Watching Live Broadcasts:

  1. See live broadcast notification or marker
  2. Tap to join
  3. Video stream loads
  4. View broadcaster and other viewers
  5. Send comments in real-time
  6. React with emojis
  7. Leave broadcast anytime

Real Estate & Property Listings

Overview

List and discover properties for sale or rent on Hatch's location-based platform.

Step-by-Step:

  1. Open Market Hub → Select "Real Estate"
  2. Basic Information:
    • Property title
    • Type (House, Apartment, Land, Commercial)
    • Purpose (For Sale / For Rent)
    • Price
  3. Property Details:
    • Bedrooms
    • Bathrooms
    • Square footage/Size
    • Year built
  4. Description:
    • Detailed description
    • Highlight features
  5. Amenities (check all that apply):
    • Parking
    • Garden/Yard
    • Swimming pool
    • Security
    • And more...
  6. Images:
    • Upload up to 10 images
    • Include exterior and interior shots
    • Drag to reorder
  7. Location:
    • Tap "Set Location"
    • Search address or drop pin
    • Confirm exact location
  8. Contact Information:
    • Your name/company
    • Phone number
    • Email (optional)
  9. Preview listing
  10. Tap "Publish"
  11. Property appears on map!

Finding Properties:

  1. Go to Map View
  2. Look for house markers (red house icons)
  3. Or use filter to show only real estate
  4. Set price range if needed
  5. Tap marker to view preview
  6. Tap "View Details" for full information

Property Details Page:

View complete information including:

  • Image gallery (swipe through photos)
  • Price and property type
  • Bedrooms, bathrooms, size
  • Full description
  • Amenities list
  • Location on map
  • Contact owner button
  • Share property button
  • Save/favorite option

Contacting Property Owner:

  1. Tap "Contact Owner" button
  2. Choose method:
    • Call directly
    • Send message via Hatch chat
    • Email (if provided)
  3. Inquiry sent to owner

Events & Announcements

Overview

Create and discover local events, gatherings, and community announcements.

Event Creation Steps:

  1. Open Market Hub → Select "Events"
  2. Event Information:
    • Event name
    • Category (Conference, Party, Workshop, etc.)
    • Date and time
    • Duration
  3. Description:
    • What is the event about?
    • Who should attend?
    • What to expect?
  4. Location:
    • Set event location on map
    • Add venue name
    • Include directions if needed
  5. Images:
    • Upload event poster/images
    • Up to 10 images
  6. Ticketing (optional):
    • Free event
    • Or set ticket price
  7. RSVP:
    • Enable RSVP tracking
    • Set attendee limit (optional)
  8. Preview event
  9. Publish
  10. Event appears on map and calendar!

Discovering Events:

  1. Go to Map View
  2. Look for calendar markers (orange)
  3. Or filter map to show only events
  4. Tap marker to view event preview
  5. Tap "View Details"

Event Details Page:

See all event information:

  • Event banner and images
  • Date, time, location
  • Full description
  • Organizer information
  • RSVP count
  • Map with directions

RSVPing:

  1. Review event details
  2. Tap "RSVP" or "I'm Going" button
  3. Confirmation message appears
  4. Event added to your calendar (if enabled)
  5. Receive reminder notifications before event

Sharing Events:

  • Tap share icon
  • Share to Hatch users
  • Or copy link to share externally
  • Post to social feed

Profile & Account Settings

Overview

Your Hatch profile is your digital identity. Customize it, manage settings, and control your privacy.

Screenshot: Profile Page

Profile Information

  1. Go to Profile tab (bottom navigation)
  2. Tap "Edit Profile" button
  3. Update any of the following:
    • Profile Photo: Tap photo to change
    • Username: Must be unique
    • Display Name: Your full name
    • Bio: Tell people about yourself
    • Location: City/Country
    • Website: Your personal link
    • Birthday: Optional
  4. Tap "Save Changes"
Pro Tip: A complete profile with photo gets 5x more engagement!

Who Can See Your Content?

Control who sees your posts, profile, and activity.

  1. Go to Profile → Settings → Privacy
  2. Configure visibility options:
    • Public: Everyone can see
    • Friends Only: Only connections see
    • Circles: Only specific circles see
    • Private: Only you see
  3. Set defaults for:
    • Posts visibility
    • Profile visibility
    • Location sharing
    • Online status
  4. Save settings

Block & Report

  • Block User: Go to their profile → Menu → Block
  • Report Content: Tap post menu → Report → Select reason

Notification Preferences

  1. Profile → Settings → Notifications
  2. Toggle notifications for:
    • Messages
    • Comments on your posts
    • New followers
    • Event reminders
    • Offers and promotions

Change Password

  1. Profile → Settings → Security
  2. Tap "Change Password"
  3. Enter current password
  4. Enter new password (min 8 characters)
  5. Confirm new password
  6. Tap "Update Password"

Delete Account

  1. Profile → Settings → Account
  2. Scroll to bottom
  3. Tap "Delete Account"
  4. Read warning carefully
  5. Enter password to confirm
  6. Tap "Permanently Delete"
Warning: Account deletion is permanent and cannot be undone!

Social Feed - Explore & Share

What is the Social Feed?

The Social Feed (Explore page) is where you discover content from the Hatch community, share your own posts, and engage with others.

Screenshot: Social Feed Interface

Text Post

  1. Go to Explore tab
  2. Tap "+" button or "What's on your mind?"
  3. Write your message
  4. Optional: Add hashtags (#hatch, #community)
  5. Choose visibility (Public/Friends/Circles)
  6. Tap "Post"

Photo/Video Post

  1. Tap "+" button
  2. Select "Photo/Video"
  3. Choose from gallery or take new
  4. Add caption
  5. Tag location (optional)
  6. Tag friends (optional)
  7. Apply filters (optional)
  8. Tap "Share"

Location-Tagged Post

  1. Create post as usual
  2. Tap "Add Location" icon
  3. Search or select from map
  4. Location appears in post
  5. Post shows on map for others to discover

Interactions Available:

  • Like: Tap heart icon
  • Comment: Tap comment icon, write message, send
  • Share: Tap share icon, choose destination
  • Save: Tap bookmark icon to save for later

Viewing Comments:

  1. Tap comment count on post
  2. See all comments
  3. Like specific comments
  4. Reply to comments
  5. Report inappropriate comments

Filter Options:

  • For You: Personalized content based on your interests
  • Following: Posts from people you follow
  • Nearby: Content from your area
  • Trending: Most popular posts right now

Switch between filters using tabs at the top of the feed.

Circles - Private Communities

What are Circles?

Circles are private groups where you can share content, chat, and collaborate with selected members. Perfect for families, teams, clubs, or friend groups.

Screenshot: Circles Interface

Step-by-Step:

  1. Go to Circles tab
  2. Tap "Create New Circle" button
  3. Circle Details:
    • Circle name
    • Circle icon/photo
    • Description
    • Privacy setting (Private/Invite-only)
  4. Invite Members:
    • Search for Hatch users
    • Select multiple members
    • Or share invite link
  5. Set member permissions:
    • Who can post
    • Who can invite others
    • Who can see member list
  6. Tap "Create Circle"
  7. Invitations sent to members!

By Invitation:

  1. Receive notification of circle invitation
  2. Tap notification
  3. View circle details
  4. See current members
  5. Tap "Accept" or "Decline"
  6. If accepted, circle appears in your Circles list

By Invite Link:

  1. Receive invite link (text, email, etc.)
  2. Tap link on device with Hatch installed
  3. App opens to circle preview
  4. Tap "Join Circle"
  5. Confirmation message appears

What You Can Do in a Circle:

  • Circle Feed: Share posts visible only to circle members
  • Circle Chat: Group chat for all members
  • Events: Create events for circle members
  • Files: Share documents, images, videos
  • Polls: Create polls to get member opinions
  • Announcements: Important messages pinned at top

Member Roles:

Role Permissions
Admin Full control, can remove members, delete circle
Moderator Manage posts, invite members, create events
Member Post, comment, view content

Adding Members:

  1. Open circle
  2. Tap member list
  3. Tap "Invite Members"
  4. Select users or share link

Removing Members:

  1. Open circle
  2. Tap member list
  3. Long-press on member name
  4. Tap "Remove from Circle"
  5. Confirm removal

Circle Settings:

  1. Open circle → Tap settings icon
  2. Modify:
    • Circle name/photo
    • Description
    • Privacy settings
    • Notification preferences
    • Member permissions
  3. Save changes

Leaving a Circle:

  1. Open circle
  2. Tap settings → "Leave Circle"
  3. Confirm you want to leave
  4. Circle removed from your list
Note: If you're the only admin, you must assign another admin before leaving!